Frequently asked questions

FAQs

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What is the Water Lantern Show?

Water Lantern Show is a breathtaking, family-friendly experience featuring mesmerizing light displays, interactive activities, themed photo zones, and live entertainment. Perfect for all ages, it’s a night of magic, connection, and unforgettable memories!

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How do I buy tickets?

Tickets are available exclusively online at WaterLanternShow.com. Be sure to select your date and purchase in advance to secure your spot. On-site ticket sales are not guaranteed and depend on availability.

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What payment methods are accepted?

We accept major credit and debit cards, including VISA, Mastercard, and American Express, along with other popular online payment options for a seamless checkout experience.

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Is there parking available?

Yes, parking is available either on-site or at nearby locations, depending on the venue. Some parking areas may have a fee, so please plan accordingly. For a smoother experience, we recommend carpooling or using ride-share services when possible.

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Can I bring children?

Absolutely! Water Lantern Show is a family-friendly event designed for all ages. Children under a certain age (typically 5 and under) can attend for free—please check your ticket details for specific age policies.

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Are pets allowed?

For the safety and comfort of all guests, pets are not permitted at the event—except for registered service animals.

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What happens if it rains?

The event takes place rain or shine. However, in cases of severe or unsafe weather, entry may be paused or canceled for safety reasons. Please check your email or our social media updates before attending for the latest information.

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Can I reschedule or get a refund?

All tickets are non-refundable. However, you may be eligible for a refund under certain protected circumstances (see our Refund Protection Policy for more details). Date changes are not guaranteed and are subject to availability.

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Can I take photos?

Yes, photography is encouraged! Capture your magical moments and tag us on Instagram using #WaterLanternShow. Just remember to be considerate of others and avoid using flash in performance areas.

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Are there food or souvenirs?

Yes! Delight in a variety of local food vendors and browse exclusive lantern-themed merchandise in our marketplace. You’ll find a delicious range of options from our on-site vendors, including street food, BBQ, vegetarian and vegan dishes, sweet treats like churros and crepes, and a selection of soft drinks, non-alcoholic beverages, and warm drinks to keep you cozy throughout the night!

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Can I bring my own food and drinks to the venue?

No, outside food and drinks are not allowed. But don’t worry – we offer a wide variety of delicious options from our on-site vendors, including street food, BBQ, vegetarian and vegan dishes, sweet treats like churros and crepes, plus a selection of soft drinks, non-alcoholic beverages, and warm drinks to keep you cozy throughout the evening!

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Are the lanterns collected after the event?

Yes, all lanterns are collected after the event by our dedicated team, in line with our environmental policy. This ensures that we leave no waste behind and help protect the surrounding environment.

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Can I bring my own lantern?

No, personal lanterns are not allowed. A lantern is included with your ticket purchase and will be provided to you at the event.

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Who does the event benefit?

Water Lantern Show is a for-profit event, but we are dedicated to giving back. A portion of all ticket sales is donated to local charities, with a special emphasis on supporting WaterAid and their mission to provide clean and safe water to communities in need.

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Can I promote / sponsor the event?

Yes, we welcome promotion and collaboration! For more details on partnership opportunities and how to get involved, please visit our Sponsor Page.

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Can I become a volunteer or apply to be part of the event staff?

Yes! We’re always excited to welcome passionate individuals to join our team. If you’re interested in volunteering or working at the event, please reach out to us for more information.

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Still have questions?

Get in touch with our support team through our contact form for any inquiries or assistance.

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