Ticket & Delivery Information

We strive to make your experience as seamless as possible, starting with how you receive your tickets!

Event Tickets

Once your purchase is completed, your event tickets will be sent to you instantly via email. Don’t forget to check your inbox (and your spam/junk folder, just in case) for your confirmation and e-ticket.

Merchandise & Activity Bookings

If you’ve purchased merchandise or booked any additional activities, you will receive a collection ticket via email. Please present this ticket when you arrive at the event to pick up your items or take part in your scheduled activities.

Didn’t Receive Your Tickets?

If you haven’t received your tickets or collection information within 24 hours of your order, please contact our support team right away. We’re here to assist you! Email us at support@waterlanternshow.com

Please provide your name and order number so we can help you promptly.